FREE shipping on all domestic orders over $99.
Orders under $99 will be shipped for a flat rate of $7.80. That's it. This flat-rate shipping will not expedite the shipping process.
No border fees, customs or duties for Canadian customers. Pricing in Canadian dollars.
All orders placed successfully by 5 PM. Pacific Standard Time on a business day will be shipped out of our warehouse the same day! If we have any issues with your order, we will communicate with you.
We use Canada Post and FedEx to achieve faster shipping. (Canada Post is our primary shipper)
We take pride in ensuring that your shipment is secure. We use our own packing tapes to seal the box completely to avoid broken items, leakage, etc. We treat this process as crucial because we want to achieve the highest satisfaction from our customers!
We will provide your shipment tracking number via email once the items have been shipped.
Our system sends out email notifications upon order confirmation, and if you are a registered customer with us, you will receive any status changes to your order. We advise our customers to check their spam folders as some emails might have been marked as such by your email service. It is important that you mark our emails as "Not Spam" so that subsequent emails may reach your inbox correctly.
Presently we ship only to contiguous U.S. and Canada. (Please note that we do not sell nor ship ephedrine to the US.) We may consider extending our operation globally in the future.
The short answer is Yes. And we ship supplements to your areas in the quickest way possible. Please note that due to the recent increase by our shipping service providers we charge a different flat rate for orders made in these territories. We thank you for your understanding.
U.S. orders are charged a flat rate of $19.99 (CAD). Customer is responsible for all duties and taxes. We are not responsible for any lost international shipments, customs or delays.
No. In the US, the law restricts/prohibits ephedrine being sold as a dietary supplement (pill) or as an ingredient/additive to other products. Therefore, we do not ship ephedrine to the US. Any purchase with a US delivery address will be immediately voided/refunded and cancelled without notice. Thank you for understanding.
If your order status is "Awaiting Fulfillment', that means we have received your order and payment information successfully. This also means that our dedicated staff is preparing your order for shipment (during office hours) and a tracking number will be provided to you as soon as the order is ready to ship. Please note that depending on order size and items availability, some orders may take longer to fulfill and ship.
Of course! You will receive the shipment tracking number via email and you can check the status of your order shipment on our courier's website. You can just copy and paste your tracking number to check the status.
Yes, that is possible and many customers actually choose to do so. If you would like to have it sent in a non-branded box, we will be happy to make the arrangement.
The link to our return policy is at the bottom of our website in the footer section, but here is another link for your convenience: Active8 Return Policy.
Yes! Please note though, that our staff is usually overloaded with calls and tries to manage messages in the order they come in. We STRONGLY recommmend that you send a message to email@example.com or chat with us online. This is becoming a much more convenient method of communication for our customers, and they can always refer back to the conversation at their convenience and keep track of progress.
Thanks for asking. There are 3 things we would like you to know regarding our shipment.
Thank you for your business. Your satisfaction is important to us. If you have any questions regarding our shipping and handling, please email us at firstname.lastname@example.org or visit our Contact Us page.